Visit the website, and click on “Support” in the top menu.To access the ASAPIO Support Ticket system, please choose one of the following options: for ASAPIO Catalog Validation and Integration (CVI) and other productsĪSAPIO uses Freshdesk, a service of Freshworks.Please use one of the following e-mail addresses, depending on the ASAPIO product: You can create a ticket automatically by sending an e-mail. By sending an e-mail to the support e-mail address.There are two ways to create a new support request in the ASAPIO ticket system:

The process steps and corresponding ticket status are shown in the following table: Step in the processĪSAPIO waits for a response to a questionĬustomer accepts solution proposal (automatic closure after 48 hours) In order to achieve a good performance during the support process, it is very important to be aware of the following guidelines.

Release note: 2927040 – Release strategy and Maintenance Information for the ABAP add-on ASANWEEĪSAPIO is dedicated to deliver high quality support processes for our customer base.

Please use component OPU-ASA-EE when searching or creating tickets.

Get support for SAP NetWeaver Event-enablement Add-onįor support services and tickets regarding SAP NetWeaver Event-enablement Add-on / scenarios related to SAP Event Mesh on SAP BTP, you can find support services here:

Release note: 2927114 – Release strategy and Maintenance Information for the ABAP add-on ASAFGEE.

Troubleshooting FAQ: 2975786 – Troubleshooting and error analysis for Fieldglass Integration Add-On.

Please use component OPU-ASA-FG when searching or creating tickets.

Get support for SAP Fieldglass Integration Add-onįor support services and tickets regarding SAP Fieldglass Integration Add-on, as part of SAP Fieldglass ERP Edition, you can find support services here: Freshdesk® Policies, Securitiy and Data Protection Terms apply, please find more here. Please note: ASAPIO Support Portal uses Freshdesk®.Click here to navigate to ASAPIO Support Portal, which has release and update informationen and provides access to the ticket system: ASAPIO Support Portal.Get support for ASAPIO Integration Add-on (direct licensees only) Support channels for ASAPIO and OEM products

Sap fieldglass customer support